We are hiring an Operations Associate…

Summary: The Operations Associate oversees and executes the museum’s daily operations to deliver exceptional experiences for members and visitors while providing support to the Executive Director and board. This role combines customer and member services, administrative tasks, and facility management to ensure the museum runs smoothly and efficiently. The ideal candidate is proactive, tech-savvy, highly organized, detail-focused, and skilled at multitasking and communication.

Reports to: Executive Director

Work Schedule: 32 hours a week, Flexible (32 hours x $22 x 52 = $36,608)

Development & Membership

• Manage the membership program, including preparing solicitation, renewals, acknowledgement and event coordination, and serve as the main contact for members

• Manage the donor database (DonorSnap), including gift/donor data entry, donor information review and clean up—ensuring strong data integrity/accuracy

• Collaborate with the ED and committees in the execution of cultivation and membership events, including logistical support, mail merges, event registration and day-of event execution

• Assist with grant development and reporting

• Send weekly e-news and press releases as needed

Administration

• Bookkeeping prep: processing deposits, bill payments, invoicing, and reconciling credit card statements

• Serve as the main point of contact for all museum services, contractors and vendors

• Answer calls, greet visitors as needed

• Manage inventory of office, cleaning, gift shop and programs supplies, maintain orderly office and display environment

• Manage the museum’s shared google calendar 

Programming/Events

• Assist ED and committees with all programming and event prep including Maritime Festival, Land & Sea Gala, Bug Light Cruises, summer camp, lectures, film screenings and Summer Socials

• Process all program registration and produce spreadsheets, run reports as needed

• Supervise custodian and assist with set-up and clean up for all events

Operations

• Schedule, train and supervise front desk staff

• Recruit, train, schedule and motivate volunteer docents, conduct tours in their absence

• Maintain a clean and orderly gift shop

• Manage routine building and aquarium maintenance

What You’ll Bring

• Bachelors degree or higher or equivalent education and work experience

• Knowledge of workplace technology or willingness to master: Microsoft Suite, Google, DonorSnap, Mail Chimp, Constant Contact, Jotform, Square, Canva

• Strong organizational skills, attention to detail

• Collaborative mindset with a proactive and problem-solving approach

• Excellent written and verbal communication skills

• Ability to juggle multiple priorities and meet deadlines

• Commitment to confidentiality and the museum’s mission

Please send cover letter and resume to director@eastendseaport.org